| One star hotel will have: |
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Practical accommodation with a limited range of facilities
and services, but a high standard of cleanliness throughout
Friendly and courteous staff to give help and information customers
need to enjoy their stay
Restaurant/eating area for breakfast
Alcoholic drinks will be served in a bar or lounge
75% of bedrooms with en-suite or private facilities |
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| Two star hotel will have: |
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Good overnight accommodation with more comfortable and
better equipped bedrooms - all with en-suite or private facilities and
colour television
A relatively straightforward range of services, including food and
drink and a personal style of service
A restaurant/dining room for breakfast seven days a week and dinner
at least five days a week
A lift may be available |
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| Three star hotel will have: |
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Possibly larger establishments, but all offering significantly
greater quality and range of facilities and services, and usually more
spacious public areas and bedrooms
A more formal style of service with a receptionist on duty and staff
responding well to needs and requests
Room service of continental breakfast
Laundry service available
A wide selection of drinks, light lunch and snacks served in a bar
or lounge |
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| Four star hotel will have: |
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Accommodation offering superior comfort and quality;
all bedrooms with en-suite bath, fitted overhead shower and WC
Spacious and very well appointed public areas and a strong emphasis
on food and drink
Staff with very good technical and social skills, anticipating and
responding to needs and requests
Room service of all meals and 24 hour drinks, refreshments and snacks
Dry cleaning service available |
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| Five star hotel will have: |
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A luxurious establishment offering the highest international
quality of accommodation, facilities, services and cuisine
Striking accommodation throughout, with a range of extra facilities
The customer will feel very well cared for by professional, attentive
staff providing flawless guest services
The highest international standards for the industry, with an air of
luxury, exceptional comfort and a sophisticated ambience |
